Frequently Asked Questions

HOW CAN I GET IN TOUCH WITH YOUR CUSTOMER SERVICE TEAM?

For customer service inquiries only, please email info@bodybyraventracy.com.

I EMAILED YOUR CUSTOMER SERVICE TEAM. WHEN SHOULD I EXPECT A RESPONSE?

We aim to respond to all e-mails within 48 hours. Please note that this timeframe may be extended during and immediately after launches.

MODEL INQUIRIES?

For model inquiries please contact our team at ​bodybabes@bodybyraventracy.com​!

PRESS INQUIRIES?

For press inquiries please contact our team at ​info@bodybyraventracy.com​!

JOB INQUIRIES?

For job inquiries please contact our team at ​jobs@bodybyraventracy.com​!

EARLY ACCESS:

HOW CAN I SIGN UP FOR EARLY ACCESS?

Text "BODYBABE" to 844-996-5064 to be sent the early access code 1hr before the shop opens up to the public. Valid for U.S phone numbers only.

HOW CAN I SIGN UP FOR EARLY ACCESS IF I'M AN INTERNATIONAL CUSTOMER?

Please email "BODYBABE" to info@bodybyraventracy.com to be added to our EMAIL list to be sent the early access code 1hr before the shop opens up to the public.

I TEXTED, BUT IT'S NOT WORKING!

If texts aren't working for you, please email "BODYBABE" to info@bodybyraventracy.com to be added to our EMAIL list to be sent the early access code 1hr before the shop opens up to the public.

EXCHANGES/RETURNS:

WHAT IS YOUR EXCHANGE/RETURN POLICY?

Currently all sales are final.  Thank you for your understanding.

 WHAT IF MY ITEM IS DAMAGED OR DEFECTIVE?

In the unlikely event that a product arrives damaged, or if an item is missing from your order, we will only send replacements/offer a refund for the damaged or missing product if the customer contacts us via email within 14 days of the package being marked as delivered. Customer must include photos of the damaged product.

WHAT IF MY ITEM IS MISSING?

In the unlikely event that a package arrives and a product from your order is missing, we will only send replacements for the missing product if the item is available and the customer contacts us via email within 14 days of the package being marked as delivered.

WHAT IF MY ORDER NEVER ARRIVES OR IS STOLEN?

When you add Route Protect at checkout, you can easily file issues for lost, stolen, or damaged packages in the unfortunate case that they arise. Route Protect is premium package protection for your online orders. Purchased Route Protect and need to file a shipping issue? File here: https://claims.route.com

We are not responsible for lost, stolen or damaged packages unless Route Protect was purchased at checkout.

HOW DOES ROUTE HANDLE REFUNDS OR REORDERS? 

Refunds: When refunding an item, Route covers the subtotal of the order. Shipping costs, taxes, and the Route premium are not included.

Reorders: Route will reorder the items, but please note that items can only be replaced depending on in-stock availability. All reorders have Route Shipping Protection added, for free! 

WHAT ARE ROUTES TERMS AND CONDITIONS? 

Route’s terms and conditions are listed here: https://route.com/terms-and-conditions/.

ABOUT MY ORDER:

CAN I MAKE ADJUSTMENTS TO MY ORDER AFTER IT HAS BEEN PLACED?

Sorry babe,​ we can’t make any promises, but we’ll give it our best shot. Email us ASAP at info@bodybyraventracy.com​ for any changes regarding size, color, style, shipping address, or order cancellation. Unfortunately, we can’t add items to your order after it’s already been placed.

WHAT IF I NEED TO CANCEL MY ORDER?

If you need to cancel your order please contact us at ​info@bodybyraventracy.com​ ASAP. We can only cancel an order if it has not been processed through our fulfillment  center.

HOW CAN I EDIT MY SHIPPING ADDRESS?

Sorry babe, we can only edit shipping addresses for small spelling and grammatical errors but can’t change the address completely. We can cancel your order if you entered the wrong address just contact us ​at ​info@bodybyraventracy.com​. ​Unfortunately, if a customer enters the address incorrectly and the package is returned to us, we will need to charge the customer for re-shipping the item.
Please double check your address before placing your order.

WHY WAS MY ORDER CANCELED WITHOUT ME ASKING?

We reserve the right to cancel any order for any reason. If we are unable to receive a response from you after reaching out numerous times or after 5 days to confirm your shipping address, we may choose to cancel and refund the order. It is crucial to ensure that your address is complete, including the apartment or suite number, when checking out. This helps us process your order smoothly and ensures that you receive your products without any issues.

WHERE DO I ENTER MY PROMO CODE?

Enter your promo code at checkout, before you enter your credit card info!

WHAT PAYMENT OPTIONS DO YOU ACCEPT?

We accept Visa, MasterCard, American Express, and Discover cards. You can also choose to pay with Apple Pay, PayPal, Shop Pay or After Pay!

I AM AN INTERNATIONAL CUSTOMER (OUTSIDE USA) DO I HAVE TO PAY CUSTOMS AND TAXES?

Yes, items shipped outside of the United States may be subject to import duties, taxes, and/or charges. These charges will not be covered or reimbursed by Body by Raven Tracy. As an international customer, you are responsible for any and all customs charges due upon the delivery of the product.

We are currently transitioning from UPS to DHL for international orders to offer you a more seamless transaction. With DHL, you have the ability to pay for customs duties and fees upfront during checkout.

*During this transition, some orders may still be processed through UPS. For any UPS orders, you will be responsible for paying the duties to receive the shipment according to your country's regulations.*

Please note that we are not responsible for any shipping deliveries affected by customs, natural occurrences, transfers from USPS to the local carrier in your country, or air and ground transportation strikes or delays once the package has exited the United States.

Before placing your order, we recommend checking with your country’s customs office to determine the additional costs that may apply.

Thank you for your understanding and cooperation as we enhance our international shipping processes. If you have specific questions, feel free to reach out to our customer service team.

SIZE & FIT

HOW DO I KNOW WHICH SIZE WILL FIT ME BEST?

Our size guides serve as a general guideline for helping you find your size in Ref. You can view our size guide on the product page.

Our silhouettes vary from slim-fitting to oversized, so each style will have different measurements. If you have questions about a specific style’s measurements, you can always reach out to our Customer Love team for your perfect fit. Please include your bust, waist, and high hip/low hip measurements with your note and we’ll help you out babe!

SHIPPING

WHEN WILL MY ORDER ARRIVE?

Domestic orders typically arrive 3-5 business days after your order is processed. Processing typically takes 1-3 business days unless stated otherwise on the product page.

 For international orders, please allow up to 7-10 business days for your package to arrive. Trust us babe - we're worth the wait!

DO YOU SHIP INTERNATIONALLY?

Yes, we offer standard and express shipping options to most countries via DHL.

DOMESTIC RATES (USA)

STANDARD (3 to 5 business days): $8.95 and up based on weight.

PRIORITY (2 to 3 business days): $11.95 and up based on weight

EXPRESS (1 to 2 business days): Calculated by carrier.

INTERNATIONAL RATES

Rates are calculated by carrier based on destination and weight. The customer is responsible for all customs and duty charges.

ROUTE PACKAGE PROTECTION

We’ve partnered with Route—a package protection and tracking solution—to give our customers the best possible delivery experience. Route offers a few options to improve the post-purchase experience.

Route Protect is premium package protection for your online orders. When you add Route Protect at checkout, you can easily file issues for lost, stolen, or damaged packages in the unfortunate case that they arise. Purchased Route Protect and need to file a shipping issue? File here: https://claims.route.com

WHAT ARE ROUTES POLICIES?

Route Package Protection covers lost, stolen, and damaged items that fit the following criteria. Review the policies to understand what lost, stolen, and damaged items Route will cover.

Note: When refunding an item, Route covers the subtotal of the order. Shipping costs, taxes, and the Route premium are not included.

When replacing an item, Route covers the subtotal of the order, the Route premium, shipping costs, and taxes. Route does not pay custom/duty fees.

For a detailed breakdown of Route's official insurance policy, please see https://route.com/insurance