FAQ

Most Frequently Asked Questions

What happens if my address is incorrect?

We have put a special reminder at checkout to help customers stop and make sure they are entering their information correctly, given the issues it causes.  Unfortunately, if a customer enters the address incorrectly and the package is returned to us, we will need to charge the customer for re-shipping the item.

How can I get in touch with your customer service team?

For customer service inquiries only, please email customerservice@bodybyraventracy.com 

I emailed your customer service team. When should I expect a response?

We aim to respond to all e-mails within 48 hours. Please note that this timeframe may be extended during and immediately after launches.

Do you offer returns?

No. All sales are final. 

What if my item is damaged or defective?

In the unlikely event that a product arrives damaged, or if an item is missing from your order, we will only send replacements/offer a refund for the damaged or missing product if the customer contacts us via email within 14 days of the package being marked as delivered. Customer must include photos of the damaged product.
 

What if my item is missing?

In the unlikely event that a package arrives and a product from your order is missing, we will only send replacements for the missing product if the customer contacts us via email within 14 days of the package being marked as delivered. 

I am an international customer (outside USA) do I have to pay customs and taxes?

Items shipped outside of the United States may be subject to import duties, taxes and/or charges which are not included in the total cost of your order, nor will they be covered or reimbursed by Body by Raven Tracy.The customer is responsible for any and all customs charges due on delivery of product.We are not responsible for any shipping deliveries that may be affected by customs, natural occurrences, transfers from USPS to the local carrier in your country or air and ground transportation strikes or delays once the package has exited the United States.Please check with your country’s customs office to determine what these additional costs will be prior to placing your order.

I have not received my order confirmation, what should I do?

Order confirmations can sometimes take up to 2 hours to receive due to high demand. If you have not received your order confirmation E-mail after 24 hours, please contact us at customerservice@bodybyraventracy.com with your inquiry.
 

Do I need to set up an account to place an order?

 No, but by setting up an account you will have access to order and shipping information. You will also be added to our email list for exclusive updates in the future.

Can I change my order once I've placed it?

No, once you place an order it is final.

I've forgotten my password. What should I do?

To reset your password, go to https://bodybyraventracy.com/account/login and click on “Forgot your password?” below the sign-in button. You will then be prompted to enter your E-mail address you used to create your account. Once you submit, you will receive an E-mail notification with a link to reset your password. Once you’ve done this, you can log in with your new password as normal on this page: https://bodybyraventracy.com/account/login